Steps and guidance
Locate the transaction hash on the sending platform and inspect it in the correct network explorer. Deposits require network confirmations and a supported address, token and network. If confirmed but not credited, contact support with the hash, amount, network and time; never share private keys.
Before you continue
Check every detail in your account before confirming an action. OK Trade support will never ask for your password, recovery phrase or remote access to your device. This demo does not process real funds; available controls can differ from a production exchange.
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