Support center
How can we help?
Find answers, solve problems, and trade with confidence.
Popular answers
20 articles
Reset your password
Use Log in, then the password recovery option. Enter your registered email and follow the verification instructions. Choose a unique password and end unrecognized sessions. A security change may temporarily restrict withdrawals; review the displayed restriction before transferring.
3 min readAccount · GuideComplete identity verification
Open Account and select identity verification. Check that your legal name matches your valid identity document, use clear unedited images and complete the requested face check. If a review fails, follow the stated reason rather than submitting the same images repeatedly.
3 min readAccount · GuideFind your account UID
Your UID is shown in your account profile after signing in. Share it only through the official support channel when needed to investigate an issue. A UID is not a password and cannot authorize a withdrawal.
3 min readDeposit & withdrawal · GuideDeposit crypto safely
Open Assets, choose Deposit, then select the asset and network. Match the sending network exactly and include a memo or tag when shown. Check the minimum deposit, copy the address and send a small test before a large transfer.
3 min readDeposit & withdrawal · GuideWhy has my deposit not arrived?
Locate the transaction hash on the sending platform and inspect it in the correct network explorer. Deposits require network confirmations and a supported address, token and network. If confirmed but not credited, contact support with the hash, amount, network and time; never share private keys.
3 min readDeposit & withdrawal · GuideWithdraw crypto to a wallet
Choose Withdraw from Assets, select the correct network and verify the full destination address. Review the network fee, minimum and final received amount. Complete security checks only for a withdrawal you initiated; blockchain transfers are generally irreversible.
3 min readDeposit & withdrawal · GuideMissing memo or incorrect network
Do not send another deposit to solve a missing memo. Record the hash, address, asset and network and contact official support. Recovery depends on technical feasibility and cannot be guaranteed; recovery fees or additional verification may apply.
3 min readTrading · GuidePlace your first spot order
Open a spot pair such as BTC/USDT and choose Buy or Sell. A market order trades against available liquidity; a limit order sets a price boundary. Review size, available balance and estimated fee, then inspect Orders for execution status.
3 min readTrading · GuideCancel an open order
Open Orders and locate the unfilled order. Select Cancel and confirm the updated status. Already executed quantities cannot be cancelled, and a fill may occur while a cancellation is being processed.
3 min read